Create a Return

We want to make your shopping experience as seamless as possible. Why not try your purchase in the comfort of your home and return or exchange it if you need to within 28 days.


All returns within the EU are free of charge and can take between 3-5 working days to arrive and up to 10 working days to process. Please ensure that all purchases are unworn with their original packaging and labels. Returns that do not meet our quality control inspections will not be accepted.


Complete our online returns form before sending your order.

  1. Click the link below to register your return
    Embassy London Online returns Form

  2. After registering your return you will be presented with a link to create a Free EU returns label with DPD, once completed a DPD courier will collect from your specified address within 48 hours.

  3. Place your order within a secure box or mailing bag including all original packaging & Invoices and seal securely.

  4. Your order once collected will safely be transported to our distribution centre for processing. We advise keeping a record of your return tracking number for your security.

For any further information please contact our 
Customer Care Team.